ITSMYBAG
[2019–2024]
Founder, designer, marketer
Customers of a designer bag brand
Customer support
Led customers from the first message to repeat orders: consulted in Instagram and WhatsApp, by email and phone.
Asked what the person would use the bag for before suggesting a model.
Took 10–15 orders a month. Regular customers came back for new ones.
Returns and quality
Handled payments, returns and exchanges.
Took defect and repair requests and solved delivery problems together with the workshop and contractors.
Collected and analysed reviews, then improved the product and the service.
Production and suppliers
Set up the production from scratch.
Worked with different suppliers of materials and fittings and checked the quality of every incoming batch.
Watched quality at every stage, looked for weak points in the product and improved it together with the seamstresses.
Website and photo shoots
Ran the brand’s website: design, copy and updates.
Organised product photo shoots.
Sales
Looked for new sales channels: shops, fairs, social media.
Presented the product to buyers in person at fairs and small shows.
Ran ads and social media and tracked what worked.
Ran the brand remotely from abroad for two years: production, customers, logistics.
Instagram
WhatsApp
Telegram
Tilda
Figma
Photoshop
Illustrator
InDesign
Excel, Google Sheets









